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Cancellation
Policy
Product Problems
Wrong item ordered
Not Returnable
How
to make a Return
Items
returned after 15 days, lost in transit, damaged or returned without
return authorization will not
receive credit or refund.
Obtain RETURN ORDER AUTHORIZATION before returning.
Sales are Final on Special Orders, Samples, Books &
Videos. |
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Cancellation
Policy
If
you want to cancel an order all you need to do is send us an email
A.S.A.P. Be sure to include your name, email address,
shopper id number, if available, and the product that you want
to cancel or change. If your order has
not been shipped, but has been processed and charged to your credit/debit
card, there is a 5% cancellation fee, minimum $5.
Special Orders i.e. Yarn, Spinning Wheel
& wheel options, Loom &/or loom options,
Once ordered from our suppliers can not be
cancelled.
Product Problems
Examine your order
as soon as you receive to be sure order is correct and/or working
correctly. Item will be replaced that is defective in materials, workmanship
or which does
not perform correctly.
Contact Elizabeth's before returning
for authorization.
Return item ASAP, well packed, postage paid and include insurance or
delivery confirmation. Items will not be considered for
replacement or refund without receipt of the item.
If your item can not be
replaced or repaired within 30 days after receipt of your return you have the option of waiting
until we can or receiving a refund on the item.
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Wrong Item ordered? Change your mind? We will accept the return
of any stocked product within 15 days of shipping. See items
that are not returnable below. To
receive store credit for the returned goods do the following:
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e-mail for a return authorization and shipping instructions.
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Include all instructions, accessories, packing materials and a
copy of your invoice.
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Be positive the product
will arrive here in new, undamaged condition. It is
recommended to ship insured. If order not received or cannot resell it for the full price then we cannot offer credit.
Not returnable.
Special Orders. Spinning wheel, Weaving loom parts and options. Shade Cards, Fiber and
Yarn Samples.
Items subject to copyright laws: VHS Videos,
Software, DVD's, Books or Patterns.
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Return for Store Credit: Only available for
stocked item.
Once we have everything back in original, resalable condition, we will issue store credit
by e-mail for the purchase price less outbound shipping if we paid it.
To use your store credit, indicate the Date and Shopper ID showing
your store credit the next time you order. Use your credit
promptly. Store credit must be used within 6 months of original order date.
Return for
Refund, Only available for stocked item. Subject to
15% restocking fee, $5 minimum.
Shipping is not refundable.
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Items
returned after 15 days, lost in transit, damaged or returned without
return authorization will not
receive credit or refund.
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