Order Terms

Items returned after 15 days, lost in transit, damaged or returned without return authorization will not receive credit or refund.

Obtain RETURN ORDER AUTHORIZATION before returning.

Sales are Final on Special Orders, Samples, Books & Videos.

Cancellation Policy
If you want to cancel an order all you need to do is send us an email A.S.A.P. Be sure to include your name, email address, shopper id number, if available, and the product that you want to cancel or change. If your order has not been shipped, but has been processed and charged to your credit/debit card, there is a 5% cancellation fee, minimum $5.

Special Orders i.e. Yarn, Spinning Wheel & wheel options, Loom &/or loom options, Once ordered from our suppliers can not be cancelled.

Product Problems

Examine your order as soon as you receive to be sure order is correct and/or working correctly. Item will be replaced that is defective in materials, workmanship or which does not perform correctly.

Contact Elizabeth's before returning for authorization.

Return item ASAP, well packed, postage paid and include insurance or delivery confirmation. Items will not be considered for replacement or refund without receipt of the item.

If your item can not be replaced or repaired within 30 days after receipt of your return you have the option of waiting until we can or receiving a refund on the item.

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Wrong Item ordered? Change your mind? We will accept the return of any stocked product within 15 days of shipping. See items that are not returnable below. To receive store credit for the returned goods do the following:

e-mail for a return authorization and shipping instructions.
Include all instructions, accessories, packing materials and a copy of your invoice.
Be positive the product will arrive here in new, undamaged condition. It is recommended to ship insured. If order not received or cannot resell it for the full price then we cannot offer credit.

Not returnable. Special Orders. Spinning wheel, Weaving loom parts and options. Shade Cards, Fiber and Yarn Samples. Items subject to copyright laws: VHS Videos, Software, DVD's, Books or Patterns.

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Return for Store Credit: Only available for stocked item. Once we have everything back in original, resalable condition, we will issue store credit by e-mail for the purchase price less outbound shipping if we paid it. To use your store credit, indicate the Date and Shopper ID showing your store credit the next time you order. Use your credit promptly. Store credit must be used within 6 months of original order date.

Return for Refund, Only available for stocked item. Subject to 15% restocking fee, $5 minimum.

Shipping is not refundable.

Items returned after 15 days, lost in transit, damaged or returned without return authorization will not receive credit or refund.